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Client Lifecycle Management

The Only Client Lifecycle Management Software You Need For A Complete AML Process

Meet every regulatory requirement with our AI-assisted, real-time risk management solution. Centralize your processes for easy client lifecycle management, including customer onboarding, risk assessment, screening, ongoing monitoring, and case management—all in one place.

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Are Compliance Challenges Slowing Down Your Business?

AML management is challenging with outdated systems, manual processes, and the constant fear of missed red flags or a never-ending backlog of false positives. We get it—that’s why we built a reliable, AI-powered CLM solution to streamline your customer lifecycle management strategy with accuracy and efficiency. Proven to reduce false positives by up to 80% and save up to 40% of investigation time, our CLM will be a breakthrough in managing your workload. What’s more, we understand that integrating new software can feel like a massive disruption, which is why we’ve also simplified the onboarding process for you. With a library of over 300 pre-made customizable monitoring rules, we’ll get you up and running in no time.

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Customer Screening
Key CLM Features

Customizable white-label onboarding portal. *Seamless CRM integration via API for enhanced customer relationship management. *KYC integration for liveness selfies, biometric matching, and document verification.

Automated and ad-hoc screening during onboarding. *Ongoing checks for PEPs, sanctions, and adverse media. *Numerical risk scoring with custom evaluation levels for segmented customer relationship management, powered by our SegmenTek AI algorithm.

ScreenTek, our AI-driven algorithm, powers real-time, automated screening against sanctions, PEP lists, and blacklists, delivering rapid results with search times under 900 milliseconds for individuals and 200 milliseconds for businesses.

Rule-based monitoring for live and post-transactions, crucial for customer lifecycle management in the banking sector. *Over 300 customizable "plug-and-play" rules available upon request for detailed review. *Live Monitoring for detecting severe anomalies and generating SARs. *Post-Monitoring for assessing transaction patterns and re-evaluating anomalies.

*Regular re-screening based on the client’s risk profile (monthly, quarterly, annually). *Real-time updates of risk profiles based on transaction behavior, ensuring complete client lifecycle management process.

*Dynamic, adaptive workflow management tailored for the entire customer lifecycle management. *Drag-and-drop builder for customizing the customer journey. *Automation of onboarding, KYC to CDD orchestration, transaction monitoring, fraud detection, alerts, and case management.

*Automated alerts triggering cases with relevant data. *Case assignment based on severity or expertise, streamlining your customer lifecycle management process. *Detailed audit trail and instant report export, ensuring robust data management throughout the customer lifecycle.

*Interactive data exploration through Power BI for enhanced management. *Real-time data from client, transaction, alert, risk assessment, and screening sources. *Smart Narratives for trends and patterns, and Natural Language Q&A for intuitive visualizations

Why Opt for Complytek's Client Lifecycle Management?

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Our solutions are designed to scale with your business, ensuring seamless integration into diverse environments, whether on-premise or via SaaS. We support crucial financial messaging standards like SWIFT, SEPA, and ISO20022, making us a reliable choice for international banking compliance needs.
Complytek is GDPR compliant and ISO27001 certified, providing peace of mind with top-tier data privacy and security. Our system supports SAR formats and aligns with global regulatory standards, ensuring smooth and accurate reporting.
We provide a customer lifecycle management solution tailored to your specific requirements—no more, no less. Our flexible approach ensures you only pay for what you need, without unnecessary features or added complexity.
Our user-friendly, automated solution is designed for efficiency and speed, reducing operational costs while ensuring your Client lifecycle management processes are fast, accurate, and easy to manage. Integration with existing systems is effortless, thanks to our API-driven architecture.
CASE STUDIES

Client Success Stories

XMTM CLIENT STORY: AML/KYC

compliance automated solution for risk mitigation

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TFI MARKETS CLIENT STORY:

Holistic client risk evaluation, ensuring risk mitigation

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BAKER TILLY SOUTH-EAST EUROPE CLIENT STORY:

CRM & AML processes in one place

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Other Modules:
Risk Assessment
Transaction Monitoring
Payment Screening
Transaction Fraud
Customer Screening

FAQs

Client lifecycle management (CLM) or also known as customer lifecycle management refers to the systematic approach of managing the entire lifecycle of a client, from onboarding to ongoing monitoring and eventual offboarding. This process is crucial in maintaining compliance, particularly in regulated industries like banking, where stringent requirements and accurate data management are essential.

Client lifecycle management (CLM) enhances compliance in the banking industry by providing a structured approach to managing customer relationships. This includes everything from initial onboarding and customer due diligence to continuous monitoring and risk assessment. By automatingClient lifecycle management, banks can ensure they meet regulatory requirements more effectively and efficiently.

The breakdown above lists some of the key functions of our CLM software, but it doesn't cover every feature we offer. That being said, with extensive experience across diverse sectors—banking, FX, insurance, gaming, and professional services—we are confident that we cover virtually every feature you could need. Reach out to us to discuss your specific needs. In the rare instance that we don't have the feature you require, we may be able to develop a new feature upon your request, provided it is essential to your business performance. Our goal is to cover every client lifecycle management process.

Crafting the right client lifecycle management process involves several key steps. First, define your goals and understand the specific needs of your business and customers. Next, map out the entire customer flow from onboarding to ongoing relationship management and eventual offboarding. It’s important to incorporate automation and AI where possible to streamline processes, reduce manual tasks, and increase accuracy. Flexible and scalable CLM software can help you tailor the process to meet changing regulatory and business demands.
Discover a new era of client lifecycle management with Complytek.
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