Customer Success Officer

Role overview:

We are seeking a dynamic and results-driven Customer Success Officer to join our team. This role is pivotal in ensuring the successful deployment, adoption, and ongoing optimization of our technology solutions for clients. The ideal candidate will be responsible for providing support, and driving customer success through proactive engagement and problem-solving.

Key Responsibilities:

• Daily Customer Support: Support clients on the daily use of our technology solutions.
• Issue Resolution: Serve as a point of contact for troubleshooting and resolving client issues efficiently.
• Customer Success Management: Build strong relationships with clients, proactively identifying opportunities to enhance their experience and ensure satisfaction.
• Continuous Improvement: Collect feedback from customers to inform product development and service enhancements.
• Collaboration & Communication: Work closely with internal teams, including Product, Sales, and Engineering, to ensure a seamless customer journey.
• Performance Tracking: Monitor key metrics related to solution adoption, customer engagement, and support cases to drive continuous improvement.
• Solutions Releases testing: Support the team on solution releases testing to ensure smooth integration and customer satisfaction.
• Solutions Configuration and Set up: Assist in the solutions configuration and set-up of clients environments.

Required Qualifications:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred.
• Experience: 2+ years in solutions delivery, customer success, technical support, or a related role within a technology-driven environment.
• Languages: Excellent knowledge of Greek and English language
• Technical Proficiency: Familiarity with cloud-based solutions, software deployment, and troubleshooting.
• Communication & Relationship Management: Strong ability to convey complex technical concepts to non-technical users and build lasting client relationships.
• Problem-Solving Skills: Analytical mindset with a proactive approach to identifying and resolving issues.
• Experience in SaaS, IT solutions, or enterprise software environments will be considered as an advantage
• Prior experience with CRM and support tools is a plus

What We Offer

• Competitive salary based on experience and role responsibilities.
• Equity participation option after 3 years of service.
• Growth opportunities through coaching and professional development.
• Flexible working hours & hybrid working model.
• Private medical plan, paid sick leave.
• “Employee of the Quarter” recognition program.
• Engaging team events and company outings.

If interested, kindly send your CV to hr@complytek.ai, stating the position’s title on the subject. Please note that only shortlisted candidates will be contacted.